How to Dispute Your Police Check Result.

You do have a right to dispute the result of your police check if you claim that:

  • the police information released does not belong to you
  • part of the police information does not belong to the you
  • the police information belongs to you , but the details are inaccurate
  • the police information belongs to you, but should not have been released.

Process to dispute your result:

  • review your police check result
  • advise your accredited body of any incorrect information in the result
  • contact your accredited body to raise a dispute
  • provide all required information and supporting evidence to lodge the dispute form.
  • the police review your result
  • you receive the outcome of dispute (either successful or unsuccessful)

Time frame for dispute

A police check dispute can take one day or a couple of weeks, depending on the complexity. It takes more time, for example, if the police need to source more information from external sources, such as a Court or another police agency. When the final review is complete by the police, you will be notified immediately via email.

How to dispute

If you have receive a police check from InterCheck Australia and wish to either discuss or lodge a dispute, please contact via email help@intercheck.com.au or via our Contact Form.







IndividualBusiness

InterCheck Australia

Our office hours are 9 am to 5 pm EST.
Mon – Fri

*Please do not send any Identity documents or Police Check applications via email, as they will not be processed. You are required to submit your application via our secure online portal or via post to our below address.

Postal Address

PO Box 582, Richmond, Vic, 3121

(Send any documentation to our PO BOX above)

Location Address

270 Church Street, Richmond, 3121, Victoria

(By appointment only)