Dispute Resolution

How to Dispute Your Police Check Result.

You do have a right to dispute the result of your police check if you claim that:

• the police information released does not belong to you
• part of the police information does not belong to the you
• the police information belongs to you , but the details are inaccurate
• the police information belongs to you, but should not have been released.

Process to dispute your result:

• review your police check result
• advise your accredited body of any incorrect information in the result
• contact your accredited body to raise a dispute
• provide all required information and supporting evidence to lodge the dispute form.
• the police review your result
• you receive the outcome of dispute (either successful or unsuccessful)

Time frame for dispute

A police check dispute can take one day or a couple of weeks, depending on the complexity. It takes more time, for example, if the police need to source more information from external sources, such as a Court or another police agency. When the final review is complete by the police, you will be notified immediately via email.

How to dispute

If you have receive a police check from InterCheck Australia and wish to either discuss or lodge a dispute, please contact via email help@intercheck.com.au or via our Contact Form.