Contact Us

If you wish to start a police check application with InterCheck, please visit our website at:
secure.policecheckexpress.com.au/pce/signUp.

You will need to register an account with InterCheck before completing the application.

For step by step instructions, please click on the following link:
https://help.intercheck.com.au/en/knowledge/how-to-register-for-an-account

National Police Check Prices:

• $64.90 for a Standard / Employment check (including GST)
• $34.90 for a Volunteer check (including GST)

Right To Work Prices:

• $14.90 (including GST)

If you would like a hard copy posted to your nominated address, you can select this option during the payment stage for an additional $5.95 (including GST).

*The hard copy certificate we provide is the same as the electronic certificate shared with you via email.

If you have already bypassed the payment stage you can purchase a hard copy certificate for an additional $9.95 (including GST).

*Hard copies will be posted (standard postage) within Australia only.

For a comprehensive list of the ID requirements for a National Criminal History Check please click here

To renew your National Criminal History Check with Intercheck, please follow the link below and login to your Intercheck account as an existing user.

secure.policecheckexpress.com.au/pce/login.

Login to your Intercheck account using your email address and password and click ‘order a new police check’ to start a new application.

If your previous police check was started over 3 months ago, a 10% loyalty discount will automatically be applied to your renewed police check payment.

To cancel an existing police check or right to work check application, please email our team at help@intercheck.com.au quoting your reference/invoice number and the reason you wish to cancel your application.

Our finance team will review and respond back to you via email.

We do advise you to choose our service carefully, as we do not normally issue refunds if you have simply changed your mind or if you have lodged your police check with the wrong provider (administrative fees may apply).

Please consult with the entity that has requested the police check to ascertain the organisation you are required to lodge your application with.

We are able to offer a refund where there are duplicate applications, the service is incorrect, the service is different to the product purchased on our website or when the service is not delivered as advertised.

Refunds will NOT be offered for:

• Applications whereby the applicant has submitted incorrect information.
• Applications that have already been submitted to the police checking services.
• Submissions for police checks that Intercheck Australia is not authorised to process.
• Change of mind after partially or fully completing the application process.
• Selection of the wrong check type and/or reason for check.
• Failure to provide the required identity documentation and/or informed consent.
• Applications that have been deleted from our system due to the applicant not completing the application within 12 months from the initial start date.

Once we have received all of the required documents (a total of four identity documents and a current self-photograph), your police check application will be processed and submitted to the police checking services.

Once the application has been submitted to the police checking services, 70% of police check results are returned within 1-2 business days. The remaining applications are processed within 3-12 business days or longer.

For applications that do take longer than two business days, we are reliant on the police to finalise these results and cannot fast track this process in any way.

You will be notified as soon as the result has been finalised by the police checking services.

There are a small percentage of police checks that may take longer to process if they have been flagged for manual review. This means that your police check application is being further reviewed by the police checking services.

There are many reasons as to why this may occur. These reasons may include:

• The applicant has a common name that matches with a potential Persons of Interest in the police database.
• The applicant has old Police History Information that requires manual collection and processing of hard copy records.
• The relevant police agencies have inaccurate or incomplete records, which need to be investigated before the check can be finalised.
• The transferring of information between various state and/or territory police agencies before the information can be vetted/verified and/or released.
• Workloads and resources within each police agency.

For police check applications that have been flagged for manual review, we are reliant on the police to finalise these results and cannot fast track this process in any way.

You will be notified as soon as the result has been finalised by the police checking services.

When completing your police check application you will need to specify the purpose of your police check . The check purpose must clearly specify the reason you are applying for a police check. All vague or general check purposes will be rejected and you will be requested to provide further information.

• If your police check is for employment purposes: please specify both the role/position title and industry/place of your intended employment, e.g. Electrician in Construction Industry.
• If your police check is for volunteering purposes: please specify the role/type of volunteer work you will be doing and the organisation you will be volunteering with, e.g. Volunteer Fundraiser With InterCheck Australia
• If your police check is for licensing purposes, please specify the licence you are applying for and the industry/place of your intended employment, e.g. Approved Managers Licence For Local Sports Bar
• If your police check is for student placement purposes, please specify the type of placement you will be doing and the institution or place of placement, e.g Student Nursing Placement In Local Hospital

If we have sent you an email requesting for you to provide additional documents for your National police check, please upload the requested document(s) to your online application directly.

After uploading the required document(s), please ensure you click the ‘submit’ button, to ensure your application is resubmitted for processing.